man-holding-clipboard

 

Coaching Skills

Answer Selection

Points = 0, 2, 5

1. Coach was prepared?
Data/prior commitments/progress/observed performance

Opportunity +0

Acceptable +2

Strength +5

2. Coach warmly connected?

Verbally and body language

Opportunity +0

Acceptable +2

Strength +5

3. Coach praised/appreciated first and genuinely.

Words + facial agreement + detail/examples

Opportunity +0

Acceptable +2

Strength +5

4. Coach addressed a single corrective behavior?

Opportunity +0

Acceptable +2

Strength +5

5. Coach addressed the highest-value corrective behavior?

Opportunity +0

Acceptable +2

Strength +5

6. Coach asked questions about causes/impacts and solutions?

Asking, not telling!

Opportunity +0

Acceptable +2

Strength +5

7. Coach avoided judging / mistrusting / aggressive language?

Verbally and body language

Opportunity +0

Acceptable +2

Strength +5

8. Coach addressed objections and get buy-in?

Resistance/objections

Opportunity +0

Acceptable +2

Strength +5

9. Coach asked for agreement/commitment for a specific action/behavior?

Opportunity +0

Acceptable +2

Strength +5

10. Coach offered actions/commitment to take in support of Agent's commitment?

Opportunity +0

Acceptable +2

Strength +5

11. Coach ended on a high-note?

Encouragement/positive expectations

Opportunity +0

Acceptable +2

Strength +5

 

 

Commitments & Follow Up

Answer Selection

Points = 0, 2, 5

1. Coach got a specific, behavioral commitment for how Agent will improve?

Opportunity +0

Acceptable +2

Strength +5

2. Agent's commitments were incremental/step goals, not just a mirror of the end goal?

Opportunity +0

Acceptable +2

Strength +5

3. Coach's commitment actions were appropriate/supportive of Agent's commitment?

Opportunity +0

Acceptable +2

Strength +5

4. Coach's follow-up date/timeline matches urgency/severity of Agent's opportunity

Opportunity +0

Acceptable +2

Strength +5



 

Commitments & Follow Up

Answer Selection

Points = 0, 2, 5

1. Coach conducted session in appropriate location?

Opportunity +0

Acceptable +2

Strength +5

2. Coach conformed to acceptable amount of time for coaching session?

Opportunity +0

Acceptable +2

Strength +5

3. Coach followed prescribed coaching methods?

Opportunity +0

Acceptable +2

Strength +5

4. Coach captured session details and notes if/as/where required?

Opportunity +0

Acceptable +2

Strength +5

5. Coach recorded follow-up tasks/actions?

Opportunity +0

Acceptable +2

Strength +5



The higher the score, the more effective the coaching.

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